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About this LearnSmart Video Training:
Gain in-depth Convergence+ knowledge from industry-leading author and instructor Tom Carpenter. Tom's enthusiasm and expert insight brings technology to life, making learning exciting and rewarding. When you complete this training, you'll have all the knowledge you need to pass CompTIA's Convergence+ (CT0-101) certification.


	Learn Everything for Convergence+ (CT0-101) Use Convergence+ (CT0-101) LearnSmart Video Training to learn all of the most important skills and pass your certification exam. When you complete this CBT course, you'll be an expert on the following "must-know" skills for your Convergence+ certification : Session 1 Section A: Introduction Telephony Early Telephony Training Why VoIP Matters What Is CCNA Voice? Convergence+ Course Overview Section B: Traditional Telephony The Human Voice Early Speech Synthesis Speech Converting Voice to Signal How We Listen Converting Signal to Speech Traditional Telephones Telephone Companies Section C: PSTN Components PSTN Lines Local Exchange Interoffice Switching Central Office Hierarchy Anatomy of a Call Business PSTN Connections PBX Hardware Section D: PSTN Features Features of PSTN PBX Automation Features PBX Call Management Advanced PBX Features Section E: Numbering/Dialing Plans Dialing Plans Numbering Plans NANP Rules NANP Review Internal Number Plans Section F: Call Routing Digit Manipulation Cisco 2801 Router Manipulation Commands Connecting to the C2801 Creating the Voice Translation-Rule Assign Rule to a Profile Associate Profile with Voice-Port Verify Profile Association Dial Plan Preparation Path Selection Call Coverage Grade of Service Dial Plan Considerations Section G: VoIP Packetization Analog to Digital Sampling H.261 and H.264 G.7xx Codecs Companding Compression Defined Voice Conversion Process Section H: VoIP Protocols TCP vs. UDP RTP RTCP and cRTP sRTP SCCP MGCP H.323 SIP Network Topologies Transmission Media NAT and PAT Session 2 Section A: Codecs Codec Defined Cisco Supported Codecs Selecting Codecs Codec Complexity Configuring/Verifying Codec Complexity Section B: Unified Communications Overview Unified Communications Unified Communications Applications UC and the OSI Model OSI Model Analogy Physical Topologies Three-Tier Design Traffic Engineering Traffic Shaping Model Section C: UC Devices Endpoint Devices VoIP Phones Infrastructure Devices Switches Routers 2800 Series 1700 Series 2620 Series Add-on Modules Other Infrastructure Devices Networking Technologies Section D: Digital Signal Processors DSPs DSP Functions Transcoding Media Termination Points DSP Farms Installing a PVDM Module Configure DSP Parameters Enable DSP Farm Function Set Up DSP Farm Profile Verify DSP Configuration Section E: Analog Voice Ports IP Telephone Call Types Analog Ports Installing a VIC Module Analog Signaling FXS and FXO Signaling E&M Signaling Configuring an FXS Port Configure Dial Tone Configure Ring Tone Section F: Digital Voice Ports Digital Port Types Digital Trunks Configure T1 and Clock Source Configure T1 Framing and Linecode Review T1 Configuration Section G: Contact Centers Contact and Call Centers Components of a Call Center Contact Center Management Call Routing Call Queuing Call Recording Interactive Voice Response Section H: Voice Gateways Understanding Voice Gateways H.323 Gateway H.323 Benefits MGCP Gateways MGCP Benefits SIP Gateways SIP Benefits Configuring MGCP Configuring H.323 Gateways Set Up H.323 Gatekeeper ID Configuring Dial-Peers Configuring SIP Gateways Session 3 Section A: Understanding Dial-Peers Dial-Peers Call Legs Call Legs Example Dial-Peer Commands Dial-Peer Wildcards PLAR Connections Call Processing Dial-Peer Directions Section B: Configuring Voice Dial-Peers Enabling Voice Ports Configuring Dial-Peers Verify Voice Port Summary Call Tracking and Information Call History Section C: VLANs in VoIP Networks VLANs VLAN Example VLAN Tagging VLAN Trunking Example VLAN Trunking Protocol VTP Modes Voice VLANs Configuring VTP Change VTP Operational Mode Define VTP Database Domain Verify VTP Status Configuring VTP Trunk Port Verify Switch Port Configuring VLANs Verify VLAN Configuration Config Interface to a Specific VLAN Section D: Understanding and Configuring PoE Power over Ethernet Inline PoE/Midspan PoE Endpoint PoE PoE Standards PoE Fault Protection PoE Classes Cisco PoE Modes Configuring PoE Verify PoE Configuration Section E: VoIP and Quality Mobility Potential VoIP Problems Jitter Buffers Explained Network Analysis Impact of Voice Data Quality Considerations Dealing with Convergences Increasing Bandwidth Decreasing Utilization Implement QoS Section F: Quality of Service Protocols Voice Packet Requirements Mean Opinion Scores IP Precedence DiffServ 802.1p/Q Alternative QoS Solutions QoS Solution Considerations Session 4 Section A: Configuring QoS VoIP Quality Requirements Three-Tier Application Automatic QoS AutoQoS Deployment Configuring AutoQoS Applying AutoQoS Verify AutoQoS QoS Setup for Switchports Manual QoS Configuration Class-Map Configuration Verify Class Map Config Prohibitive Class-Maps Creating Class-Map Policies Enable Class-Map Policies Section B: Understanding Gatekeepers Gatekeepers Zones Types of Gatekeepers Gatekeeper Signaling Gatekeeper Interaction Dynamic Zone Prefix Gatekeeper Fault Tolerance IOS Supported Gatekeepers Section C: Configuring Gatekeepers Zone Configuration Configuring Zone Prefixes Configuring Gateways Verifying Gatekeepers Setting Gatekeeper Zones Setting Zone Prefixes Gateway to Gatekeeper Connection Loopback IP Addresses Configuring the Interface for H.323 Establishing Gatekeeper Communication Verify Gatekeeper Operations Section D: CallManager Express Choosing A Version TFTP Server Setup Starting the TFTP Server Extracting CME Configuring CME Set Max Values for GUI Section E: Legacy Integration Private Branch Exchange PBX Integration Methods Fax and Modem Integration Configuring Fax Pass-Through Configure Fax Relay Configuration Options Section F: Managing VoIP Phones IP Phone Installation Phone Boot Process DHCP Configuration TFTP Configuration NTP Configuration Infrastructure Configuration DHCP Server Setup Configuring TFTP TFTP Server Commands Session 5 Section A: IP-to-IP Gateways Why Use IP-to-IP? Unified Border Element UBE Benefits UBE Implementation UBE Functions Platform Support Gatekeeper Integration Configuring UBE UBE Dial-Peers Section B: Configuring IP-to-IP Gateways Video over IP Delivery Formats IP Protocols Signal Resolution Bandwidth Section C: Video over IP Five-Step Solution REACT Common Problems More Common Problems Section D: Troubleshooting VoIP Networks Troubleshooting LEDs Fast Ethernet Ports Troubleshooting via Commands Port Commands Diag Commands Ping Command Traceroute Command Pathping Command Section E: Troubleshooting Cisco Voice Hardware Security Problems Attack Points Hacking Examples Hacking Tools Demo VoIP Lockdown Perimeter Security Connection Security Security Monitoring Section F: VoIP Performance Monitoring Performance Analysis Monitoring Tools Protocol Analyzer Device Conversations VoIP Calls Spectrum Analyzer


	With 13 hours of instruction online or on DVD-ROM, PrepLogic’s Convergence+ (CT0-101) LearnSmart Video Training is the only core learning you need for this exam. No other outside training is needed! Tom Carpenter, the world’s foremost Convergence+ expert, guides you through the details of learning to design and implement full featured switched networks that converge efficiently. Using a variety of visual resources, such as diagrams and animations, Tom is able to clearly communicate information to you in a way that’s easy to understand. When you’ve completed this LearnSmart Video Training, you’ll have the knowledge needed to successfully pass CompTIA’s Convergence+ (CT0-101) exam.


	The CompTIA Convergence+ certification proves the competence and knowledge of IT professionals specializing in unified communications. The CompTIA Convergence+ certification is an international, vendor-neutral certification that recognizes a technician's ability to design, implement and manage both data and voice networking. Although not a prerequisite for CompTIA Convergence+ certification, it is recommended that candidates are CompTIA Network+ certified and have 18 to 24 months of work experience in areas that include data networking, VoIP, and other convergence related technologies. Several companies that provide solutions such as VoIP and data networking value and support CompTIA Convergence+ certification, including Avaya, Siemens and Intel. The topics covered by this exam include: Telephony Network Engineering Hardware and Architecture Management Security


	LearnSmart Video Training is so effective because it specifically meets the needs of the people who need it most. LearnSmart helps busy people learn everything they need to pass the exam without spending a lot of money, or sacrificing a lot of time at work or at home. You'll learn every topic, objective and domain from the most experienced IT trainers. And it's easy to use and engaging, so you can learn whenever and wherever you get the chance. Skip your classes, use LearnSmart Video Training and never open a book again.

CompTIA (CT0-101)

Convergence+ LearnSmart Video Training

Item: 012442

• 13 Hours of Instruction • Online or DVD-ROM • Industry expert instructors • Money Back Guarantee • 3-year access
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Online System Requirements

Microsoft Windows XP, Vista, or 7
Broadband Internet Connection
1024 × 768 or higher-resolution monitor
Latest version of Internet Explorer, Firefox, Safari or Google Chrome
16-bit sound card
Speakers or headphones

DVD-ROM/CD-ROM System Requirements

Microsoft Windows XP, Vista, or 7
Internet Explorer 8, Firefox 3.5, Chrome, or Safari 4
Adobe Flash Player
1.3 GHz processor or faster
256-MB RAM
130 MB available hard disk space
1024x768 or higher resolution monitor
DVD-ROM or CD-ROM Drive
16-bit sound card
Speakers or headphones
Windows Media Player 9 or newer
.NET Framework 2.0 or newer

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